Conflict Prevention for Health Care Professionals

Anger Management: Conflict Prevention Strategies for Health Care Professionals Audio

A CD of Anger Management: Conflict Prevention Strategies for Health Care Professionals Audio Conference held Monday, October 29, 2007

Health care workers routinely feel tremendous stress with the demands and pressure of the health care system. Conflict within a health care organization can affect patient and employee relationships, risk management and liability—not to mention patient safety and the overall quality of care. In this 90-minute interactive audio conference, our expert speaker and anger management coach, George Anderson of Anderson and Anderson, will provide proven techniques to introduce an anger management intervention program in your facility. By the end of this program, you will be able to assess the impacts of stress management and identify liability factors within your own system. We will also discuss steps for implementing hospital policies regarding anger management and disruptive behavior that could help you limit your liability and reduce the risks of costly litigation.

Agenda:

I. Anger management and conflict prevention in your facility

a. Precursors and staff education

b. Advantages of anger management in your hospital

II. Using anger management as a cost saving intervention

III. Initiating proactive approaches to anger management and resolving disputes

a. Staff education

b. Resources and conflict resolution tools

IV. Tips for stress management in a hospital setting

V. Identifying the adverse impacts of stress

a. Improving patient safety and quality of care

b. Stressors in your facility

VI. How to develop hospital policy on handling disruptive behavior

a. Policies/procedures for incident reporting

VII. Anderson hospital case study

VIII. Q&A

Learning objectives:

By the end of this CD presentation, participants will be able to:

--Identify when anger and disruptive behavior becomes an issue at your facility

--Implement a proven anger management intervention model

--Discuss the benefits of anger management on patient care, hospital and physician liability, and employee retention rates

--Assess the impact of stress mismanagement and burnout

--Implement policies in reporting disruptive and inappropriate behavior

--Promote staff wellness through anger and stress management in your facility

Click here or call 800-688-2421 to order the CD of this audio conference conference and learn how your hospital can learn conflict prevention strategies for anger management. Please mention code #11T07209.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org