Serena Williams and Kenye West Demonstrate the Need for Anger Management

America is exploding with public displays of person-directed anger in sports, entertainment and politics. While anger is a normal human emotion, the displays of verbal aggression and anger by West, Williams and Rep. Wilson represents unhealthy anger which destroys interpersonal relationships as well as the reputation of the perpetrator.

There are six situations in which anger is unacceptable in a civil society:
1). When it is too intense.
2). When it occurs too frequently.
3). When it lasts too long.
4). When it leads to person-directed aggression or violence.
5). When it destroys interpersonal relationships.
6). When it has health implications. Anger is one of the most misunderstood and overused of human emotions.

Anger is not a planned action - it's a reaction to an inner emotion. Anger is energy. It serves a purpose by giving people the drive and determination to cope with difficult situations we find ourselves in. Anger helps discharge tension. If handled well, anger can help resolve conflict and improve relationships with others. Anger is an easy emotion to show; everyone gets angry.

George Anderson www.andersonservices.com


George Anderson
www.andersonservices.com
Anderson & Anderson310-207-3591

September News at Anderson & Anderson

Takspa Lekdan, the new General Manager at Anderson & Anderson, moves quickly to accelerate the pace of Internet dominance in anger management and executive coaching for “disruptive physicians”. During the month of August, Mr. Lekdan has dramatically increased the assistance provided to all Anderson & Anderson Marketing Affiliates, making it easier for them to be successful in selling our products and services through our Affiliate Program.

In addition, he has successfully completed an intensive 40 hour Certification Training conducted by George Anderson in the Anderson & Anderson model of Executive Coaching/Anger Management for physicians. This personal knowledge will increase Mr. Lekdan’s ability to explain and market this very popular specialized intervention program nationwide.

Finally, Mr. Lekdan has instituted a more business-like, customer service focus in the day to day operations of Anderson & Anderson programs and services. All current and new clients and customers can anticipate a friendly, helpful relationship with Mr. Lekdan and the Anderson & Anderson Professional Staff.

Dr. Arlie Stops, PhD, CAMF based in Las Vegas and Mr. Frank Morales, MA, CAMF, Director of Conflict Resolution Services at Family Services of Huntsville, Alabama become the first two providers to receive advanced training in Organizational Training/Emotional Intelligence in the Anderson & Anderson Model.

Dr. Stops and Mr. Morales will become the first Anderson & Anderson providers to be listed as Certified Providers in Organizational Training/Emotional Intelligence using the Anderson & Anderson Curriculum.

New Jersey joins California and Texas in adopting the Anderson & Anderson Anger Management Curriculum for use in its Parole programs for released defendants who were incarcerated for aggressive offenses.

Nancy Anderson, President of Anderson & Anderson and wife of Anger Management Guru George Anderson, was one of the trainers in the August training of a select group of Certified Anger Management Facilitators who were being trained in the Anderson & Anderson Model of Executive Coaching/Anger Management for Physicians. Nancy was warmly received and applauded by all in attendance.


George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591

JCAHO “disruptive physician” Mandate Spawns New Specialization

Executive Coaching/Anger Management for “disruptive physicians” is the ultimate practice specialization in executive coaching. Hospitals and Health Care Nationwide are beginning to implement the January 1, 2009 Joint Commission for the Accreditation of Healthcare
Organization’s policy standards for “disruptive physicians”. Here is an excerpt from the JCAHO Sentinel Alert: “Educate all team members – both physicians and non-physician staff – on appropriate professional behavior defined by the organization’s code of conduct. The code and education should emphasize respect. Include training in basic business etiquette (particularly phone skills) and people skills. Provide skills-based training and coaching for all leaders and managers in relationship-building and collaborative practice, including skills for giving feedback on unprofessional behavior, and conflict resolution. Cultural assessment tools can also be used to measure whether or not attitudes change over time.” Since the new “disruptive physician” category does not imply sexual abuse, substance abuse or psychiatric impairment, traditional mental health/psychiatric interventions are neither appropriate nor warranted for this new area of specialization. The most acceptable intervention is an educational intervention focused on skill enhancement in self-awareness, self-control/anger management, social awareness and relationship management. The first two programs designed to assist “disruptive physicians” are the PACE Program at the University of California at San Diego, and the Distressed Physician Program at Vanderbilt University School of Medicine. Both of these programs combine emotional intelligence and anger management to teach skill enhancement. Unfortunately, these programs are offered in a small group format rather than individual coaching, and are limited to participants who can travel to Nashville, Tennessee or San Diego, Ca. on a quarterly based. The total number of new participants seen per year is 32 for each program. These programs are already filled through December 2009. The Anderson & Anderson Executive Coaching/Anger Management Program is unique in a number of ways. The Anderson & Anderson coaching is an anger management program based on emotional intelligence. It includes a Pre- and Post-Test designed to determine the participants’ level of competence in recognizing and managing anger, recognizing and managing stress, primary and secondary styles of communication and empathy/emotional intelligence. The four domains of emotional intelligence are self-awareness, self-control, social-awareness and relationship-management. Like the PACE Program and the Distressed Physician Program, the Anderson & Anderson Executive Coaching/Anger Management model was already being offered years before the JCAHO Sentinel Alert relative to “disruptive physicians”. This program is offered on-site, seven days a week at a location selected by the participant or in the Brentwood/Los Angeles office of Anderson & Anderson. It can be provided over a two-day 12 -hour period followed by twice monthly phone sessions over a six month period. Post-tests are given at three months and six months. For physicians who live near the Brentwood/Los Angeles office, the option of being seen two hours on a weekly basis for six weeks (for the initial twelve sessions) is available. For information on the Anderson & Anderson Executive Coaching for Physicians Program, visit www.andersonservices.com, or call our office at 310-207-3591. George Anderson, MSW, BCD, CAMF, CEAP Diplomat, American Association of Anger Management Providers