As the title implies, this site will continually update changes and trends in anger management services, research,referrals and provider training. In addition, books,CDs,videos and DVDs used in anger management programs will be introduced.

Wednesday, January 31, 2007

On-Site Executive Coaching for Physicians

Contact: Ben Arntz
Anderson & Anderson
Phone 310-207-3591
Fax 310-207-6234

Anderson & Anderson
Press Release

Anderson & Anderson makes its Executive coaching/anger management for abusive physicians available on-site nationwide.

Los Angeles, CA. January 30, 2007: Effective immediately, the Anderson & Anderson executive coaching/anger management for physicians will be available on-site nationwide. The Anderson & Anderson curriculum is recognized worldwide and is consistent with the new Joint Commission requirements for abusive physicians.

This two day training is designed for doctors who are interested in enhancing skills for managing anger, managing stress, communicatng assertively, and increasing emotional intelligence. Self-referred and mandated physicians can now receive coaching on a confidential basis in the privacy of their own offices. All services are provided by Anderson & Anderson Certified Anger Management Facilitators.

For more information, visit our website at:
To schedule training, contact Ben Arntz at 310-207-3591

On-Site Executive Coaching for Physicians

Contact: Ben Arntz
Anderson & Anderson
Phone 310-207-3591
Fax 310-207-6234

Anderson & Anderson
Press Release

Anderson & Anderson makes its Executive coaching/anger management for abusive physicians available on-site nationwide.

Los Angeles, CA. January 30, 2007: Effective immediately, the Anderson & Anderson executive coaching/anger management for physicians will be available on-site nationwide. The Anderson & Anderson curriculum is recognized worldwide and is consistent with the new Joint Commission requirements for abusive physicians.

This two day training is designed for doctors who are interested in enhancing skills for managing anger, managing stress, communicatng assertively, and increasing emotional intelligence. Self-referred and mandated physicians can now receive coaching on a confidential basis in the privacy of their own offices. All services are provided by Anderson & Anderson Certified Anger Management Facilitators.

For more information, visit our website at:
To schedule training, contact Ben Arntz at 310-207-3591

Thursday, January 25, 2007

Response to Factoid # 2

You are absolutely correct when you say that it is inappropriate to place batterers in anger management classes. Some abusers are, in fact, so sadistic that they make habitual abuse a daily leisure. I have been a witness to such a fact. One must take a look at the circumstances before deciding who belongs where. For instance, if someone were to slap her or his spouse for the very first time and blame such actions on stress or frustration, it would likely make enough sense to conclude that this individual needs anger management intervention. But let's suppose you know someone who is constantly abusing their significant other or child, and that individual makes a habit of doing so without the victim having done anything to arouse stress in that person. It would not make any sense to refer that individual to an anger management class. One must look at all other possible causes.

We know that, although people are naturally inclined to do things that may not be in the best interests of others, no one is naturally inclined to cause physical harm to others at birth. One cause of domestic abuse that I can think of off of the top of my head is that of intergenerational transmission. People who were abused as children are more likely to become abusers than those who were not. But wait a minute! Isn't it probable that as these individuals abuse their families, they are reminded of the pain that they experienced at the hands of their abusers? Anger can be a part of that. But let's suppose that abuse is a cultural phenomenon of a particular society, such that violence is a norm to be used at one's will. Anger is NOT always a part of that kind of exchange. Regardless of where the waters are clear and where they are murky, the safest thing to do would be to refer abusive individuals to a type of program that can address such issues and ultimately work to destroy whatever bridge that connects domestic abusers to their violent tendencies. This is where Domestic Violence Intervention comes in. I don't need to get into how important it is for people to recognize that their loved ones are autonomous beings and must remain so. Many people know that control does not equal love. Control by way of abuse equals hate.

The point I am trying to make is that batterers must be challenged and helped in a setting that is specialized towards the issue of domestic violence. Anger, as you have said many times before, is natural. Domestic violence is not! The fact remains that the two can, and often, exist in mutually exclusive circumstances.
---Rasheed Ahmed

Monday, January 22, 2007

Anderson & Anderson Provider Profile

Patricia Sepulveda is a trained facilitator and batterer’s intervention provider based in Hailey, Idaho. She completed the Anderson & Anderson 40 Hour Facilitator Certification training during our training in Los Angeles training in January of 2007. Ms. Sepulveda also participated in the Anderson & Anderson Introductory Class conducted by George Anderson on Saturday, January 13, 2007.

Ms. Sepulveda plans to initiate anger management classes for business and court referred anger management clients in Hailey and eventually establish an anger management/executive coach practice in Boise, Idaho. Ms. Sepulveda has volunteered to become the Anderson Key Person for Idaho. In this position, she will advocate the establishment of a chapter of the American Association of Anger Management Providers in Idaho.

Thursday, January 18, 2007

Certified Anger Management Facilitator Profile

Jack Strulovitch, MSW, LCSW, CAMF is the Chief Social Worker at the Montreal Childrens’s Hospital in Montreal, Quebec, Canada. He currently works on a multidisciplinary team of mental health clinicians who specialize in treating adolescents who suffer from Aspberger Syndrome.

On the first day of the recent three day Anderson & Anderson Anger Management Facilitator Certification Training, Jack explained that his primary purpose for seeking certification in anger management was to introduce a structured model of anger management to his adolescent patient population at Montreal Children’s Hospital. On the third day, Jack expressed an interest in adopting anger management/executive coaching as area of specialization in his post-retirement private practice.

Mr.Strulovitch plans to become an active member of the American Association of Anger Management Providers and the association's Key Person for Canada.

Use of Press Releases to Market Your Anger Management Practice

Simple, direct and informative press releases are an excellent means of marketing your anger management practice. The body of the press release should present the most important information, including who, what, where, when and why, in its first sentences, emphasizing why the event is newsworthy. Follow with supporting background information and details. Some suggest a quote from an involved activist to add credibility and depth to the release.

There are many free PR submission sites on the internet. Our favorite is

Here is a sample of an Anderson & Anderson Press Release:

Companies Find Solution to Anger Among Employees
Released by: George Anderson
Web Site:
Keywords: anger, stress, anger management, executive coaching

September 04, 2006
Los Angeles, CA
Contact: Ben Arntz
Contact Phone: 310-207-3591

LOS ANGELES, CA – September 4, 2006 - Anger is a very common obstacle
within many companies, governmental agencies, prisons and schools. Studies show that aggression and violence in the workplace increases absenteeism, reduces productivity, lowers morale and increases a company's liability.

Environments where anger does not dominate are pleasant for employees,
students, and others, which increases productivity and overall morale.

Anderson & Anderson, founded by George Anderson, announced the release
of the new self-help DVD "Gaining Control of Yourself" on September 4, 2006.
The DVD will be available to the general public and provides anger
management information for individuals, work groups and managers.

George Anderson has authored several self-help books such as "Tips for Managing Anger","Controlling Ourselves","Parentin g in a
Troubled World", "The California Domestic Violence Intervention
Curriculum", and "Depression, Awareness, Recognition and Intervention".
He has been featured on the cover of the Los Angeles Times Magazine as well as the Sunday edition of the London Sunday Times.

With workbooks published in English, Vietnamese, Korean, Spanish and
Russian, Mr. Anderson assists companies and individuals all around the
world with anger management intervention and executive coaching.

With the Anderson & Anderson anger management DVD, emotional
intelligence is used to teach skills in empathy, communication, stress
management and emotional self-motivation. Anger is seen as a secondary
emotion often as a result of stress, fear, depression or anxiety."The Anderson & Anderson model of anger management is the most widely used intervention/self-help guide in the world. It is approved for use
in the United States, Canada, the U.K., Italy, Bermuda, Mexico, Philippines and Guam. The Charles R. Drew School of Allied Health is the first School of Public Health to adopt this model based on it's adaptability for training students," comments Dr. Roosevelt Jacob, Dean, School of Allied Health, Charles R. Drew, School of Medicine.

Details about the new Anger Management self-help DVD are available
At the Anderson & Anderson on-line store.

--- Anderson & Anderson is the first global provider of anger management

Tuesday, January 16, 2007

Anderson & Anderson Factoid #2

There are many courts throughout the nation that do not distinguish between anger management and domestic violence batterer’s intervention. There is a difference, and it is well known to domestic violence victim services as well as the United States Justice Department.

Domestic violence is legally defined as violence that occurs in an intimate relationship. It can be male, female, gay, lesbian or heterosexual. Anger is not a necessary prerequisite for domestic violence.

Road rage, airport rage, desk rage, violence in organized sports, simple battery, and person-directed violence are examples of unacceptable or uncontrollable anger. These and other similar situations indicate the need for anger management. Anger management is a class that teaches skills in recognizing and managing anger, stress, communication and emotional intelligence.

It is neither appropriate nor useful to domestic violence defendants in anger management classes, nor is it appropriate to place road rage defendants in domestic violence classes.

For assistance with family/domestic violence, click here.
For anger management resources, click any of the links below:,,

George Anderson, MSW, BCD, CAMF

What is anger management?

Violent incidents involving professional athletes from soccer, basketball, football, and college sports have thrust anger management into the news on an almost daily basis. Many questions are being asked about the effectiveness of anger management. Questions are also being asked about the training, experience and legitimacy of anger management providers.

The American Psychiatric Association does not consider anger as a medical problem or illness. In fact, anger is not listed in the Diagnostic and Statistical Manual of Nervous and Mental Disorders. Consequently, anger as an area of research has been neglected by all mental health disciplines. There is little evidence-based research on the effectiveness of any type of anger management intervention. It stands to reason that if anger is not a mental or nervous disorder; neither medication nor psychotherapy is indicated. Anger is seen a problem when it is too intense, last too long, occurs too frequently, or leads to aggression. If this explanation is accepted, the most reasonable intervention should be designed to address these issues.

The majority of Certified Anger Management Providers in United States consider an individuals response to anger as a learned behavior. Children are very much the product of their environment. They learn to respond to others as well as intense feelings from their families of origin. Anger management is a psycho-educational intervention designed to teach skills in managing stress, recognizing and managing anger, developing the capacity to be empathic to others, and assertive communication skills. Anger management can be used in conjunction with psychotherapy or psychotropic medication but is not designed to treat psychopathology.

All referrals to anger management programs should be assessed at intake using an instrument to determining the client s level of functioning in stress management, anger management, communication and empathy or emotional intelligence. This assessment should determine the client s motivation to change. It is highly unlikely that any intervention can succeed if the client lacks the motivation to change.

Following the formal anger management assessment, skill enhancement classes either on an individual or group basis should be implemented. The Anderson & Anderson skill enhancement consists of the following four units:
o Anger Management
o Stress Management
o Communication
o Emotional Intelligence

Each skill enhancement module consists of approximately 4 – 5 hours of interactive learning activities, DVDs, listening activities, and post assessments. The Client Workbooks,“Controlling Ourselves" and “Gaining Control of Ourselves” contain all of the exercises, logs as assignments. The curriculum is made more interesting by the use of companion DVDs, CDS, Videos and experiential exercises and quizzes.

For Certified Anger Management Providers in the United States, click here. For Certified Providers in Los Angeles County,

Wednesday, January 10, 2007

Learning to Manage Anger

Many people have difficulty managing their angry feelings. This can lead to difficulties in their relationships and can even result in acts of aggression and physical violence. Needless to say, although aggression and violence can sometimes make us feel better in the short term, they will usually cause many more problems than they solve. Unhealthy anger often makes bad situations worse.

Before we begin learning how to manage our anger, let’s think about what causes it – where anger comes from. If we understand what anger is, how it begins, and the part we play in our angry feelings, we’ll be much better equipped to deal with unacceptable anger.

Anger is the result of two main factors. The first has to do with the physiological changes we experience in the body – the physiology of anger. This is exactly the same as the physiology of stress or anxiety – it’s only our thinking which makes the difference.

The second factor is concerned with our thoughts and expectations, the way we think about and interpret situations. The messages which we tell ourselves determine our response. This is the psychology of anger. The way we appraise (see) our environment at any given time is important in determining how we respond emotionally. If we appraise a situation positively, our response will be positive. Two people can appraise the same situation differently. Our feelings are very different. Our feelings are very personal and do not follow rules of logic. We can appraise the same situation differently at different times based on our feelings, current level of stress, and clarity of thought. Consequently, we can respond differently to the same situation.

For example if we see an adult punishing a child and we believe him to be right in doing so, we probably won’t get angry. On the other hand if we believe that he is being unfair or abusive, we may well become very angry indeed at the thought. It isn’t what happens that makes us angry so much as the way we think about what happens.
Many mental health providers would argue that all anger begins with blame. We get angry at something. It isn’t always easy to identify what we’re angry at, but that doesn’t mean it isn’t there. Usually the focus of our anger is obvious, but in some cases it takes a little work to find the root of our angry feelings.

There are three main areas to which we apply blame. These are:

1. Self blame
This type of blame not only leads to anger but also depression and a range of self-destructive behaviors, including heart attacks and strokes.

2. Blaming others
This type of blame can result in many forms of anger as well as a wide range of relationship difficulties. It may also lead to person-directed aggression and violence.

3. Blaming the ‘system’
By ‘system,’ we mean anything bigger than ourselves, from the laws of nature to the legal system. We get angry about things as simple as the weather, blaming the clouds for raining on us when they ought to have made way for the sun. Remember that word, ought, it’s one of a group of words, such as should or must, that we call imperatives. Without imperatives, there can be no blame, and without blame, anger cannot exist.

How to manage stress
Simplistic, fast, easy solutions to managing anger rarely are successful. The way one responds to stress, anger and anxiety is learned from his or her family of origin. Anger is a secondary emotion. Almost always, anger is preceded by frustration, stress, anxiety our depression. Therefore, learning to manage anger must be approached in a very structured manner with the help of a trained, certified anger management facilitator.

Anger is a normal human emotion rather than a pathological condition. Anger is not listed in the Diagnostic and Statistical Manual (DSM IV) as a treatable illness. Therefore, counseling and/or psychotherapy is not the most effective response to unhealthy anger. Rather, an assessment at intake which measures the participant’s level of functioning in recognizing and managing anger, stress, communication, and emotional intelligence should be provided. The results of this assessment should determine the emphasis of the anger management classes which are designed to teach skills in those four areas.

To find a Certified Anger Management Provider in your area, visit the website of the American Association of Anger Management Providers or The Anger Management Resource Directory.

George Anderson, MSW, BCD, CAMF
Diplomate, American Association of Anger Managem

Happiness Lowers Risk For Stroke

Could treating depression and reducing anger be the cure for what ails you?


Do you remember the movie " Grumpy Old Men " ? Walter Matthau and Jack Lemmon portrayed widower neighbors whose anger, depression and overall meanness seemed to be the secret potion to longevity. This has always been a popular theme in movies, the character who survives because they are just too mean to die.

Fortunately (or perhaps unfortunately for some) this premise has been shown to be seriously flawed. Studies have shown that depression and anger can point to an increased risk of heart disease, high blood pressure and stroke.

In one study from the University of Texas Medical Branch at Galveston researchers decided to assess signs of depression, or what they called negative effect separately from signs of emotional well-being, or as they termed it positive effect.

What they found was that older people who are happy or have "high levels of positive affect" seem to have some protection against stroke. Those elderly, who often feel blue - "individuals with high levels of depressive symptoms", tend to have more strokes than older adults who aren't depressed. Happiness appears to have a protective effect when it comes to health.

During the study over 4000 subjects, men and women, a mix of black and white were evaluated for positive or negative affect by answering yes or no to 20 statements made by the interviewers. Sixteen of the statements suggested negative emotions or experiences such as "I could not shake off the blues", "I had crying spells" or "People were unfriendly". The four positive statements that indicated a positive attitude were "I felt that I was just as good as other people"; "I felt hopeful about the future"; "I was happy"; and "I enjoyed life". Those study participants who answered yes to the positive statements had a showed decreased risk of stroke over the six years of the study, with the results being dramatically increased for the men who participated in the study.

Why the difference? Is happiness a magic potion that keeps blood pressure down and arteries clear? Does a smile on your face ward off evil spirits? Is there a way to bottle happiness? No, that is not likely. What is more likely is that being unhappy leads to following an unhealthy lifestyle.

Another study done at the University of Pittsburgh indicated that women who are depressed and angry are more likely to have hardening of the arteries or arteriosclerosis, and are also more likely to have a lifestyle that leads to arteriosclerosis. The behavior risk factors for arteriosclerosis included smoking, poor physical fitness and lower levels of good cholesterol with higher levels of bad cholesterol. This study finds that those participants in the study showing the most depressive symptoms were also two and one half times more likely to partake of those behaviors that place a person at higher risk for arteriosclerosis and heart disease. This can lead to premature death or disability.

These findings serve to emphasize the need for not only physical assessment of risk for disease but of psychological risk of disease. Physicians should not only ask about eating habits and activity but should evaluate emotional attitude. Perhaps treating underlying depression may waylay a potential heart attack.

What can you do? If you find yourself being unable to shake the blues or feeling down, seek help. Your physician can direct you to the appropriate mental health professional. If you have a hard time with anger or cynicism perhaps you need to avoid those things in your life that cause anger and avoid them. If that is not possible, many communities have classes in anger management. It may just save your life.

Monday, January 08, 2007

A Message to Stressed Out Physicians

Medicine is one of those professions in which stress is an occupational hazard. Unfortunately, it is not just the nature of the work that is stressful; it is exacerbated by the rigid rules of managed health care. In all specialties, the patient’s health care provider places just as many (if not more) restrictions on the physicians than the needs of the patient. The amount of time doctors can spend explaining procedures and practicing good bedside manners is rapidly becoming a thing of the past. In order to survive in a managed health care environment, doctors must make every minute count towards activities and procedures that health insurance carriers will pay for. The lack of physician attention to patient care and availability inspires frustration in patients.

Health care consumers generally have limited understanding of the problems doctors face dealing with (and being compensated by) managed health care organizations. This lack of information results in tension, anger, and unrealistic expectations on the part of the patients relative to which procedure can or cannot be provided by their doctor.

As a consequence of pressure from patients on one side and managed health care companies on the other, doctors frequently are overworked, underpaid, and stressed to the max. One of the symptoms of stress that tends to be difficult to acknowledge, discuss, and deal with is anger. Despite the lack of candor regarding inappropriate displays of anger on the part of physicians, it is a problem that needs to be addressed.

Hospital Credential Committees, Disciplinary Committees, Risk Management Carriers, and State Medical Quality Assurance Boards are no longer willing to ignore the potential liability inherent in the bad (angry, rude, abusive) behavior of doctors. Increasingly, doctors are being mandated to attend anger management/coaching classes as a condition of the right to admit and treat their patients in most hospitals.
The ideal anger management/coaching program for physicians should not be a mental health/psychotherapy intervention. The American Psychiatric Association has appropriately determined that anger in a normal human emotion rather than a pathological condition. This it important, as no physician or surgeon is or should be willing to submit to a psychological assessment or psychiatric examination based on stress or anger. Any type of paper trail that implies mental or emotional problems can be a career disaster for any physician or surgeon. Anger is a lifestyle issue. It is problematic when it is too intense, occurs too frequently, lasts too long, is harmful to self or others, destroys work or personal relationships, or when it leads to aggression or violence.

Anderson & Anderson, based in Los Angeles, is the largest provider of anger management/executive coaching for physicians in the United States. All of our services are confidential and designed to assess for the physician’s level of functioning in recognizing stress and anger, level of assertiveness, and the degree of emotional intelligence. This assessment is really a MAP and not a psychological test. The final category is motivation to change. Physician participants are generally motivated to enhance their skills in managing anger, stress and improving communication and emotional intelligence.

The individual coaching is conducted over ten hours which can be taken in an accelerated format over a week-end or in weekly one or two hour sessions. These classes are available at our Brentwood office as well as a small number of affiliates throughout the nation. This class in approved by the California State Board of Medical Quality Assurance as well as Medical Boards in Texas, Tennessee, Pennsylvania and Florida.

Topics in this coaching class include:
• Assessment at intake focusing on the participant's level of functioning in managing stress, anger, communication and emotional intelligence. We do not provide psychological testing nor is our intervention considered counseling or psychotherapy.
• Two client workbooks that includes didactic information and exercises focusing on enhancing emotional intelligence, improving assertive communication, as well as behavioral strategies for recognizing and managing anger and stress.
• Complimentary "Gaining Control of Ourselves DVD" along with follow-up kit.
• Post-test at termination designed to determine the level of change during the course.
• Our general 26 session group class is also available for physicians who prefer a group environment.
• Our services are provided with the utmost in confidentiality for all participants.

For more information, or to make an appointment, call our office at 310-207-3591., and
George Anderson, MSW, BCD, CAMF

Wednesday, January 03, 2007

Branding Your Anger Management Practice

Q. What is branding?

A. Simply put, a brand is a promise. By identifying and authenticating a product or service, branding delivers a pledge of satisfaction and quality. In the case of Anderson & Anderson, the pledge is that all providers 1) have completed 40 hours of training in the Anderson & Anderson curriculum, 2) use the Conover Assessment and the Anderson & Anderson client workbooks, and 3) subscribe to the latest developments in the field of anger management by completing 16 hours of continuing education annually.

The Conover Anger Management assessment determines a client’s level of functioning in recognizing and managing anger and stress, level of assertive communication, and the degree of emotional intelligence. The Anderson & Anderson curriculum is focused on skills to enhance functioning in these four areas: anger management, stress management, communication and emotional intelligence.

Q. Why is branding important?

A. It prevents the danger of being anonymous. Branding provides answers to a lot of clients’ questions, such as:

· Who are you?

· What do you sell?

· How are you different from those offering similar services?

· Why are you better than your competitors?

· Why should I enroll in your program?

A good brand will:

Deliver your message clearly
Confirms your credibility
Connects your target prospects emotionally
Motivates the potential client
Solidify User Loyalty
Create a market advantage
Open doors that were formerly closed
Make us all more successful

Q. How can I benefit from supporting the Anderson & Anderson Brand?

A. Begin by asking yourself why you decided to become an Anderson & Anderson Provider. It is impossible for anyone other than you to answer this question. Here are some possible answers:

- I was instructed to do so by my employer.
- Anderson & Anderson seem to dominate the internet.
- I was impressed with the Anderson & Anderson anger management curriculum.
- It was recommended by a person I respect.
- I did it in order to be credible as a professional anger management provider.
- It is the most recognized model in Canada.
- Using a model that is so well-known and tested through use appealed to me.
- I discovered that the only way to receive court referrals was to use this curriculum.
- I have not been able to make my own model as popular, so I decided to just go with the best known model.
- When I saw the Postal Service, all California Prisons, major companies, Human Resource Managers and Doctors accept this model; I was convinced that it was the way to go.
- It is the most trusted curriculum available
- I wanted to be part of an international community of Anger Management providers
- I wanted instant internet presence
- To get access to special offers and discounts (such as the bulk discount on Marketing DVDs)
- The training comes from a team with years of Practical Experience in the field of anger management.
- I wanted the opportunity to purchase a Licensing Agreement. is a great case study of a brand developed through affiliate networks. (Equivalent to providers) Amazon benefits and so does its thousands of affiliates who make income from selling products on their websites. Each Anderson & Anderson provider must determine for him or herself if being on the Anderson Provider List and associated blogs and websites is worth the investment.

For some, it may be best to consider developing your own competing model. For others, we ask that you join us in increasing the international market share of anger management/executive coaching through consistent branding of this unique model.

Q: What is expected of each provider?

A: Each provider should have a website. A clear and unmistakable explanation of the Anderson & Anderson curriculum must be provided on each website. Some examples are listed below:

The Conover Assessment and the Anderson & Anderson client workbooks must be used for each client.

All training/recertification requirements must be kept current. Monthly provider listing fees must be kept current.

All providers are expected to market their own websites as well as the entire provider network.

Regardless of why you've chosen to become an Anderson & Anderson certified provider, you have become associated with its brand. The more you help that brand to grow, the more it will benefit your business.


George Anderson, BCD

Diplomate, American Association of Anger Management Providers