The Airline Industry Needs Anger Management

While Jet Blue made the news for the explosive behavior of one of its’ Flight Attendants, it is hardly alone in the need for Organizational Anger Management for employees. Few industries are as stressful as the daily tensions associated with flying. Anger is a normal human emotion which is problematic when it is too intense (as indicated in the Jet Blue incident), when it occurs too frequently, when it lasts too long, when it leads to person or property directed aggression or violence, when it destroys interpersonal relationships or when is leads to health issues.

The most commonly associated causes of anger are stress, tension, fatigue, anxiety, depression and frustration. Since the tragedy of 9/11, flying worldwide has become overwhelmingly stressful worldwide. In contrast to many other stressful industries including banking and medicine, the Air Line Industry has been slow to recognize the value of Anger Management Coaching or Organizational Anger Management for its work force. Certified Anger Management Facilitators are well trained to offer intervention for workplace violence prevention as well as coaching for anger management and emotional intelligence for customer service staff. Programs include Pre and Post Tests as well as skill enhancement in Self-Awareness, Self-Control, Social Awareness and Relationship.


George Anderson, MSW, BCD, CAMF

Anger Management Coaching And Classes Are Recession-Proof

In spite of the recession in the U.S., Certified Anger Management Providers are doing well and good. There are a number of reasons for the continued surge in the request for anger management services. One is supply and demand, which relates to the limited number of Certified Anger Management Providers in the U.S.

A second reason is the standard use of Pre and Post Tests by all Certified Anger Management Providers. Increasingly, businesses, industry and governmental agencies are demanding Evidenced Based Programs for anger management as opposed to counseling, psychotherapy or process groups. Pre and Post Tests are the only reliable means of determining the success or lack of success of any type of intervention including anger management.
Additionally, anger management offered by Certified Anger Management Providers is more than managing anger. Coaching or classes offered by Certified Anger Management Facilitators (CAMF) are based on Emotional Intelligence. Emotional Intelligence is a relatively new concept which is related to the ability to understand one’s own feelings and behavior as well as the capacity to sense the feelings and needs of others and to utilize this information in a way that enhances interpersonal relationships.

In addition to anger management, these programs teach skill enhancement in the following Emotional Intelligence areas:
Self-awareness
Self-control
Social Awareness
Relationship Management
Self-Esteem
Interpersonal Assertion
Stress Management
Empathy
Time Management

Structured lessons and exercises using client workbooks, DVDs, CDs, Posters and role-play are used to practice enhancement skills in all of the areas listed above.

Most of the current clients in anger management coaching/classes are employees including attorneys, physicians and executives who are referred by their employers for assistance in improving their interpersonal relationships at work. Human Resource Managers, Physician Well-Being Committees, Risk Management Officers as well as Executive Directors are the key sources of referrals to most anger management programs. Wives and significant others are a second source of referrals followed by self-referrals for non-work related issues. Court mandated referrals are, in fact, the smallest category of persons referred to anger management classes.The primary purpose of employee referrals to Certified Anger Management Providers is to protect the organization from hostile work environment lawsuits and to increase workplace performance and morale.

Anger Management is lucrative because it works.


George Anderson, MSW, BCD, CAMF

Disruptive Physician Services are Expanded to Include Organizational Anger Management

Hospitals and Health Care Agencies are moving aggresively to address the issue of “disruptive physician” behavior. In addition to Executive Coaching/Anger Management for mandated physician clients, proactive prevention is rapidly becoming one of the most popular interventions currently being requested for this population. Organizational Anger Management can be customized to meet the needs of the requesting agency. Interventions can be provided in small groups or conference type format. This training can be designed for between one and eight hours. In addition to power point presentations, ancilary DVD's, client workbooks as well as Post Tests can be included to document the usefulness of this training. This new proactive intervention is similar to the type of training designed for “sexual harrassment” in it’s focus on prevention. It is supported by Physician Well-Being Committees, Corporate Attorneys, Hospital Executives and Risk Management Officers.

For more information, contact Anderson & Anderson at 310-2073591.

George Anderson, MSW, BCD, CAMF

Premier Providers of Executive Coaching/Anger Management for Physicians

Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are exhibiting “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of approved programs designed exclusively to address this issue.Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients, if their performance is poor.The loss of a doctor has effects on service provision, and may be expensive to health care providers. Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance abuse are known to be more common among doctors than other similar professional groups.One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.

Below is a list of established organizations that provide assessment, intervention and monitoring of “disruptive physicians”:

Program for Distressed Physicians (Vanderbilt University) The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic. This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints. Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems. The course will focus on the problems identified by specific complaints. The solutions are reinforced by role-play, feedback, testing and group accountability. An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems. Contact William Swiggart for details.The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty. Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.For more details and explanations of course material and assessments
contact:William Swiggart, M.S., L.P.C, Training Director, The Center for Professional Health
1107 Oxford House Nashville, TN 37232 – 4300
Tel:615-936-0678 615-936-0678 615-936-0678 615-936-0678
E-mail:CPH@Vanderbilt.edu mailto:william.swiggart@vanderbilt.edu%20Web

Anger Management for Healthcare Professionals Program (UCSD)This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger.Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns. The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three-day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required. The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior. Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including: Increasing Emotional Intelligence Empathy Training Transforming conflict into cooperation, practicing both behavioral and cognitive strategies, including coping mechanisms, leading to healthier communication and interactions in the healthcare environment. Developing a personalized plan of action (Commitment to Change) PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace.Participants who successfully complete the course receive 30.5 CME Category one credits.UCSD PACE Program1899 McKee Street,Ste 126
San Diego, CA 92110

Email: ucpace@ucsd.edu


Anderson & Anderson Executive Coaching/Anger Management for Disruptive Physicians:In response to the need for a one on one individual and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour coaching program with 6 months of aftercare for “disruptive physicians”. This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is the largest provider of executive coaching/anger management in the nation. No other anger management provider is authorized to use this model. Components of the course include: Comprehensive Emotional Intelligence Assessments are given at intake, focusing on the participant’s level of functioning in managing stress, anger, communication and emotional intelligence.We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached. ”The Practice of Control”, the new Anderson & Anderson Physician client workbook, includes didactic information and exercises focusing on enhancing emotional intelligence, improving assertive communication, as well as behavioral strategies for recognizing and managing anger and stress. Complimentary “Gaining Control of Ourselves” DVD. “Styles of Communication” and “A Day without Stress” are two powerful DVDs that are also complimentary.Post-test at completion of the six months aftercare is designed to determine the level of change during the course. Twice monthly follow-up sessions are provided for a six-month period. Our services are provided with the utmost in confidentiality for all participants.Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California.Anderson & Anderson® Executive Coaching/Anger Management Program
12301 Wilshire Blvd. Suite 418Los Angeles, CA. 90025

Phone: 310-207-3591 310-207-3591

Email: andersonandandersonapc@gmail.com